Owl & Ox recovers $2,793 and +1200 units in time for Prime Day with Refund Hawk

Client Overview

Owl & Ox is a pioneering brand specializing in wellness products that enhance brain and mood function. Their flagship product, the Brain and Mood Creamer, combines a blend of mushrooms, MCT oil, and L-Theanine to support cognitive health and promote calm focus. Owl & Ox is committed to providing high-quality, effective, and health-conscious products to their customers.

Challenge

Owl & Ox faced significant challenges with unclaimed reimbursements and lost shipments on Amazon, leading to considerable revenue losses. They required a dedicated partner to help recover these funds and ensure their operations remained smooth and profitable.

Solution

Refund Hawk, partnered with Owl & Ox to address these issues. We provided a thorough audit of their Amazon transactions, filed necessary claims, and conducted investigations for lost shipments.

Implementation

• Audit and Analysis: Our team performed an in-depth audit of Owl & Ox’s Amazon account to identify missed reimbursements and discrepancies.
• Claims Filing: We filed over 45 claims with Amazon, ensuring every potential reimbursement was pursued.
• Shipment Investigation: When Amazon lost 1255 units of their shipment, we initiated an investigation to locate these units and recover the lost items.
• Collaboration and Documentation: Worked closely with the Owl & Ox team to gather all necessary documentation and evidence required for filing the claims and investigations.
• Persistent Follow-Up: We consistently followed up with Amazon to ensure claims were processed and resolved promptly.

Results

Through our partnership, Owl & Ox recovered an additional $2,793.20 in revenue and successfully located 1255 units that were initially lost just in time for Prime Day sales. This significant recovery highlighted the efficiency and dedication of Refund Hawk’s services.

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Testimonial

"Refund Hawk has been a vital partner in addressing our Amazon issues. Their consultative approach, combined with their expertise in navigating Amazon's seller support, helped us recover nearly $2,800 and locate a lost shipment of 1255 units. Their thoroughness and proactive follow-up made all the difference. I highly recommend their services to any business facing similar challenges."

• George Yu, Founder & CEO, Owl & Ox

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